Guy Gordon is co-founder of ResearchAI, a Canadian SaaS platform that applies a validation-first, hybrid AI methodology to unstructured feedback data — combining traditional data science with strategically deployed GenAI to deliver insights that are reproducible, explainable, and audit-ready. At this conference, Guy presents Trusted AI: Why Validation-First Architecture Changes Everything, drawing on five public sector case studies spanning airports, internal services, citizen digital feedback, and social media analytics to demonstrate why the dominant "generation-first" approach to AI fails the standards this industry demands. With over twenty years of experience in public sector transformation across Canadian federal, provincial, and municipal governments, Guy has led citizen experience initiatives grounded in ServQual, NPS, Citizens First, and Failure Demand analysis. He is an APO Certified Productivity Consultant, a CRIC member, and consults internationally for the Asian Productivity Organization. ResearchAI's clients include the Government of Canada, the Government of Yukon, and over 100 UK local authorities