Courtney is a people-first consumer insights leader with more than 15 years of experience translating customer understanding into clear, strategic action for senior executives and global organizations. As Senior Director of Strategic Insights & Foresight and Head of the Insights Centre of Excellence at lululemon, she sets the standard for excellence in insight generation, combining rigorous research, creative storytelling, and strategic foresight to drive growth, innovation, and market impact.
A seasoned speaker, Courtney has presented at numerous industry conferences, events and panels on consumer centricity, foresight, and strategic decision-making. She also brings an academic lens to her work, having taught a course on Customer Centricity as part of a Master’s of Business Innovation program at a leading university in Mexico. Courtney is known for delivering engaging, practical, and thought-provoking perspectives that inspire leaders to put people at the center of business strategy.